Data and security

How can I tell a tariff refund scam from a real provider?

Check who files, where the money goes and what they ask for; CBP's May 2026 fraud bulletin names the warning signs.⁠[1]

  • Filed by a licensed broker⁠†
  • Published fees, charged after CBP pays
  • Sealed on AMD SEV-SNP

CBP's warning signs:

  • Someone you don't know offering to file for you.
  • Requests for bank details or passwords.
  • High-pressure messages.

How real refunds work:

  • Drawback is filed in ACE by the claimant, or by a licensed customs broker holding a power of attorney signed directly with you.

    CBP pays the claimant by ACH, into your own account.

  • IEEPA refunds go through a CAPE declaration in ACE, filed by the importer of record or its filing broker.
  • No one needs your ACE login for either; you or your broker run the reports.

How to check us:

  • A licensed U.S. customs broker files your claim: yours, or one we name, with its license number, before you sign.
  • We publish the fees, charged only after CBP pays.
  • We never ask for your ACE login or bank details, and we never take an assignment of your refund.
  • We don't use deadlines to pressure you; we state dates as facts.
  • In Sealed mode, you can verify the receipt yourself.

NexQloud Drawback is not a government agency.

  • CBP CSMS #68569567, May 7, 2026⁠[1]
  • 19 CFR 190.83⁠[2]
  • CBP CAPE guidance, via Holland & Knight, Apr 2026⁠[3]
Read the honest limits
Also asked
  • Will you ever ask for my ACE login or bank details?
  • Is this a tariff refund scam?

Written by the NexQloud Drawback team from the primary sources linked on this page.

Not legal advice. NexQloud Drawback is not a government agency.

NexQloud Drawback is software used by licensed customs brokers.

Related

Who can read your customs data

All 11 questions

Get started

Read less. Run the demo.

Run the demo on a sample file. About three minutes.

  1. 01

    Upload one quarter.

    Entry summaries, invoices and export records.

    WhoYou

  2. 02

    AI drafts your claim.

    It ties each export to its import, to the cent.

    WhoThe agent

  3. 03

    Your broker files. CBP pays you.

    The refund goes directly to your bank account.

    WhoA licensed broker

Your email and name open the demo. We never ask for your ACE login or bank details.

Book a discovery call
Ready now? Start a claim

IEEPA refunds

Got your IEEPA refund? Drawback is the one that repeats.

We check every entry for CAPE first, the order CBP recommends.⁠[3] Drawback can recur every year.

Which tariffs qualify?

Section 301 duties, the Section 122 surcharge and the Section 338 duties on Canada all qualify.⁠[4]⁠[5]⁠[6]

How CAPE and drawback fit together

For partners

Be the firm that finds your clients a second refund.

Brokers earn the drawback fee. CPA firms bill their own work. Refund firms keep their CAPE clients. Design partners help shape it before launch.

Apply to partner

No fee to apply. We reply within 2 business days.

Questions

Top questions

All questions
What is duty drawback?

A refund of up to 99% of the duties, taxes and fees you paid on imports that you later export or destroy, or that went into products you export.⁠[7] It works in any industry.

When can I start?

We open to importers in waves, in the order of the waitlist. The demo shows the whole product with sample data today, and partners can apply now.

What will you need from me?

One quarter of records to start: entry summaries, invoices, packing lists, shipping documents, and export, return or destruction records.

How long until CBP pays?

With accelerated payment, CBP can pay before the claim is final. Its only published timing, from December 2018: processing "will generally take place within 3 weeks of the claim resubmission date."⁠[8]

Can I use my own customs broker?

Yes. Invite your own broker, or use one we name before you sign. Your POA stays with your broker, and your broker sets its own fee.

What if CBP pays less than claimed?

The fee follows what CBP actually pays. If CBP later recovers part of a payment, the fee is reduced to match.

Do you file CAPE claims?

No. We check every entry for CAPE first and flag what belongs there. You or your broker files CAPE. Refund firms work through one of you.

Demo

Run the demo

Watch the agent turn a sample file into a claim folder. About 3 minutes.

We'll email you the link and add you to the waitlist. Unsubscribe anytime. We never ask for your ACE login or bank details.