FAQ
Duty drawback questions, answered with sources
177 questions in 15 topics, answered first and then sourced. The NexQloud Drawback team writes each answer from primary sources.
- Filed by a licensed broker†
- Published fees, charged after CBP pays
- Sealed on AMD SEV-SNP
Start here
Most-read answers
- What is duty drawback?
- Which tariffs are eligible for duty drawback?
- Can I claim both an IEEPA refund and duty drawback on the same entry?
- How far back can I claim duty drawback?
- How much does NexQloud Drawback cost?
- Who files my claim: your broker or mine?
- Who can see my information?
- How does the duty drawback partner program work?
Editorial policy
How these answers are written
We build each answer from primary sources: the U.S. Code, the eCFR, the Federal Register and CBP's own messages.
Drafts may be written with AI assistance, and a person checks every fact.
Read the editorial policyNot legal advice. NexQloud Drawback is not a government agency.
We never ask for your ACE login or bank details.
NexQloud Drawback is software used by licensed customs brokers.
Get started
Read less. Run the demo.
Run the demo on a sample file. About three minutes.
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01
Upload one quarter.
Entry summaries, invoices and export records.
WhoYou
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02
AI drafts your claim.
It ties each export to its import, to the cent.
WhoThe agent
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03
Your broker files. CBP pays you.
The refund goes directly to your bank account.
WhoA licensed broker
Your email and name open the demo. We never ask for your ACE login or bank details.
Ready now? Start a claimIEEPA refunds
Got your IEEPA refund? Drawback is the one that repeats.
We check every entry for CAPE first, the order CBP recommends.[1] Drawback can recur every year.
Which tariffs qualify?
For partners
Be the firm that finds your clients a second refund.
Brokers earn the drawback fee. CPA firms bill their own work. Refund firms keep their CAPE clients. Design partners help shape it before launch.
No fee to apply. We reply within 2 business days.
What is duty drawback?
A refund of up to 99% of the duties, taxes and fees you paid on imports that you later export or destroy, or that went into products you export.[5] It works in any industry.
When can I start?
We open to importers in waves, in the order of the waitlist. The demo shows the whole product with sample data today, and partners can apply now.
What will you need from me?
One quarter of records to start: entry summaries, invoices, packing lists, shipping documents, and export, return or destruction records.
How long until CBP pays?
With accelerated payment, CBP can pay before the claim is final. Its only published timing, from December 2018: processing "will generally take place within 3 weeks of the claim resubmission date."[6]
Can I use my own customs broker?
Yes. Invite your own broker, or use one we name before you sign. Your POA stays with your broker, and your broker sets its own fee.
What if CBP pays less than claimed?
The fee follows what CBP actually pays. If CBP later recovers part of a payment, the fee is reduced to match.
Do you file CAPE claims?
No. We check every entry for CAPE first and flag what belongs there. You or your broker files CAPE. Refund firms work through one of you.