Which ERP systems does NexQloud Drawback integrate with?
Any ERP that can export CSV or Excel works on day one; direct connectors are custom engagements, scoped system by system and labeled by status.
FAQ
Getting your data in
Day one is upload: any files, a ZIP, ACE report exports, Census export reports or your broker's extract. Direct connectors come over time, scoped for your systems.
- Filed by a licensed broker†
- Published fees, charged after CBP pays
- Sealed on AMD SEV-SNP
10 questions
Read the full answer
What trade data fields does the ERP integration pull in?
Only what a claim needs: item master data (part numbers and, where kept, HTS codes), bills of materials and production records, sales and export invoices, shipments and deliveries, inventory movements, and customer returns.
The detail
Prices and customers are among them, so the mode you choose, Sealed or Standard, applies to connector data the same way it applies to uploads.
How does the ERP integration connect to the drawback engine?
A connector feeds the same pipeline as an upload, so the agent reads, checks and matches connector data exactly as it does files.
The detail
Whether a connector pulls only changes or reloads a full period is set during scoping, with a periodic full reconciliation so totals tie out.
In Sealed mode, connector data arrives encrypted to the confidential VM, like an upload.
Also asked
- How does the integration handle incremental data sync vs full dataset reloads?
What's the ACE portal, and can NexQloud Drawback connect to it?
ACE is CBP's system for entries, drawback claims and refunds; we don't connect to it directly, and we never collect ACE logins.
How do I register for the CBP ACE portal?
Apply through CBP's ACE Portal, or ask your broker to help.
We can't set it up for you, and we never ask for your login.
The detail
You need the account to receive refunds by ACH, and to file or track CAPE declarations.
- Electronic Refunds rule, Federal Register, Jan 2, 2026[1]
Can multiple entries be filed together?
Yes. One drawback claim can cover many import entries and exports, and the agent works through a whole period line by line, not one shipment at a time.
The detail
Each import line takes one basis, direct identification or substitution, set by the first accepted claim.
A CAPE declaration can list up to 9,999 entries.
Also asked
- Can it handle bulk calculations for multiple shipments?
Is the ERP integration secure enough for enterprise IT requirements?
It's designed for a security review: read-only, least-privilege service accounts, folder-level scopes for document stores, no ACE credentials, and the same Sealed or Standard protections that apply to uploads.
The detail
Our security and trust center lists our subprocessors, and the SOC 2 Type 2 report is available under NDA on request.
Can you pull data from my broker's system, or by SFTP?
Yes, by export: ask your broker for a CSV or Excel extract of your entry data, including entry summary lines and duties by program.
The detail
Direct connectors to broker systems are custom engagements. For batch files from any system, ask about a key-based SFTP drop.
Can you read records from email or cloud drives?
Yes, as custom engagements with narrow, read-only access: a designated Microsoft 365 mailbox, or a single folder in Google Drive, SharePoint, OneDrive, Box or Dropbox.
Folder-level scopes mean the connection can't see the rest of your files.
Do you integrate with Shopify or Amazon for returns?
As custom engagements, yes. Shopify's Admin API exposes returns, with line items and status, under a read-only returns scope.
The detail
Amazon's FBA reports cover customer returns and removals, but the inventory ledger detail goes back 18 months, so older history needs your archives.
Both feed unused and rejected merchandise claims.
Editorial
Sources and changes
Written by the NexQloud Drawback team from the primary sources linked on this page.
Change log
- First published.
Not legal advice. NexQloud Drawback is not a government agency.
NexQloud Drawback is software used by licensed customs brokers.
Get started
Read less. Run the demo.
Run the demo on a sample file. About three minutes.
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01
Upload one quarter.
Entry summaries, invoices and export records.
WhoYou
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02
AI drafts your claim.
It ties each export to its import, to the cent.
WhoThe agent
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03
Your broker files. CBP pays you.
The refund goes directly to your bank account.
WhoA licensed broker
Your email and name open the demo. We never ask for your ACE login or bank details.
Ready now? Start a claimIEEPA refunds
Got your IEEPA refund? Drawback is the one that repeats.
We check every entry for CAPE first, the order CBP recommends.[10] Drawback can recur every year.
Which tariffs qualify?
For partners
Be the firm that finds your clients a second refund.
Brokers earn the drawback fee. CPA firms bill their own work. Refund firms keep their CAPE clients. Design partners help shape it before launch.
Apply to partner
No fee to apply. We reply within 2 business days.
What is duty drawback?
A refund of up to 99% of the duties, taxes and fees you paid on imports that you later export or destroy, or that went into products you export.[14] It works in any industry.
When can I start?
We open to importers in waves, in the order of the waitlist. The demo shows the whole product with sample data today, and partners can apply now.
What will you need from me?
One quarter of records to start: entry summaries, invoices, packing lists, shipping documents, and export, return or destruction records.
How long until CBP pays?
With accelerated payment, CBP can pay before the claim is final. Its only published timing, from December 2018: processing "will generally take place within 3 weeks of the claim resubmission date."[15]
Can I use my own customs broker?
Yes. Invite your own broker, or use one we name before you sign. Your POA stays with your broker, and your broker sets its own fee.
What if CBP pays less than claimed?
The fee follows what CBP actually pays. If CBP later recovers part of a payment, the fee is reduced to match.
Do you file CAPE claims?
No. We check every entry for CAPE first and flag what belongs there. You or your broker files CAPE. Refund firms work through one of you.