FAQ

What drawback costs

The fees are published, charged on principal only, and due only after CBP pays. When a NexQloud partner broker files your claim, it charges the published fee.

  • Filed by a licensed broker⁠†
  • Published fees, charged after CBP pays
  • Sealed on AMD SEV-SNP

15 questions

How much does NexQloud Drawback cost?

The fee is a published share of the duty principal CBP refunds, charged only after CBP pays. Standard is 2 points less.⁠[1]

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How much duty can be recovered through drawback?

Up to 99% of the duties, taxes and fees you paid on imports that you later export or destroy; 99% is the legal maximum.⁠[2]

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How is a duty drawback refund calculated?

For each matched import line, drawback is up to 99% of the duty paid on the units you exported or destroyed, program by program.⁠[2]

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Is this estimate accurate enough to act on?

It's accurate enough to decide whether to look closer, not to budget a refund.

The detail

The estimator works from your totals, not your entries.

For a number you can plan around, the first result is built line by line from a quarter of your own records, and it shows which documents are missing.

The demo shows one on sample data, and the service opens to importers after launch. Your entries decide.

How much do drawback services typically cost?

Common structures are a percentage of the refund, a flat fee per claim, and hourly or retainer billing (as of October 2026).

The detail

The NexQloud Drawback schedule is published: 20%, 15% and 12% across the lookback tiers in Sealed, and 18%, 13% and 10% in Standard, charged after CBP pays.

Compare effective rates at your size.

Also asked
  • What is a typical fee for duty drawback services?

Can I negotiate duty drawback contingency rates?

No. The published schedule applies to every direct client alike.

The detail

The rates already fall as recovery grows.

Clients of our Advisory Partners and unlicensed Recovery Partners get partner pricing: 10% off the published percentage fee, when a NexQloud partner broker files.

From year 2 of an ongoing program, you can choose a fixed annual fee instead.

Brokers that file on our software set their own prices for their clients.

When do I pay for duty drawback services?

After CBP pays. Your broker invoices you after CBP pays into your own account, due in 30 days.

The detail

There's no retainer or upfront charge, and if nothing comes back, nothing is owed.

The fixed annual option and the in-house plan are the exceptions: they're billed on a set schedule.

Will interest also be refunded?

Any interest CBP pays is yours; the fee is charged on principal only.

The detail

CAPE refunds IEEPA duty plus interest.

Customs refund interest uses rates reset each quarter: for October to December 2026, the federal short-term rate of 4% plus 2 points for corporations (6%) or 3 points for others (7%).

Whether interest applies to a given drawback claim is a question for your broker.

Also asked
  • What is statutory interest and how is it calculated?

How do I account for tariff refunds for federal income tax purposes?

Ask your CPA; we don't give tax or accounting advice.

For financial statements, CPA firms note that expected refunds generally represent gain contingencies until realized.

The detail

We give your CPA the line-level CSV and the claim totals, so every entry can be traced.

CPA firms in our Certified Advisor tier get an accounting packet for their clients.

  • CLA, Tariff refunds, 2026⁠[6]

What if my customer demands that we pass the refund through to them?

That's a contract question, not a CBP rule.

CBP pays IEEPA refunds to the importer of record and drawback to the claimant; neither rule decides what you owe a customer.

The detail

Check your contract and pricing terms with counsel.

If your customer exports the goods, it may be the drawback claimant itself, or it may waive that right to you. Not legal advice.

  • Holland & Knight, Apr 2026⁠[4]
  • 19 CFR 190.82, 190.83⁠[7]

What does it cost to use my own broker?

Your own broker contracts with you, sets its fee and bills you directly; the published schedule applies when a NexQloud partner broker files.

Either way, your power of attorney stays directly with your broker.

Also asked
  • Does using my own customs broker cost more?

What if CBP pays less than claimed, or nothing at all?

If nothing comes back, nothing is owed. If CBP reduces or recovers a payment at liquidation, the fee is reduced to match.

The detail

The minimum fee never exceeds 25% of what a filed claim recovers.

Fees on claims already filed stay due when CBP pays, even if you end the engagement.

Do you charge a retainer, or take an advance or assignment of the refund?

No. There's no retainer, no prefunding, no advance, no purchase or assignment of your refund, and no Form 4811 designation to us.

The detail

CBP pays drawback to the claimant, into your own account.

Third-party costs, such as a bond for accelerated payment, are quoted before you agree; you pay the surety directly, and anything above $500 needs your written approval.

What does the ongoing program cost?

Each program year: 15% of the first $1M recovered and 12% above that in Sealed; 13% and 10% in Standard.

The detail

From year 2, you can switch to a fixed annual fee of 13% (Sealed) or 11% (Standard) of the prior year's principal, billed quarterly.

Either way, the fee is based on principal only.

Also asked
  • What does an annual drawback program cost?

What is the in-house plan?

A flat annual subscription for companies whose own trade team prepares claims on our software and whose broker files them.

The detail

It costs $15,000 a year for up to 2,500 entries analyzed, or $37,500 for up to 10,000, in Sealed; $12,000 or $30,000 in Standard.

There's no percentage of the refund, and your broker bills its filing separately.

Editorial

Sources and changes

Written by the NexQloud Drawback team from the primary sources linked on this page.

Change log
  • First published.

Not legal advice. NexQloud Drawback is not a government agency.

NexQloud Drawback is software used by licensed customs brokers.

Get started

Read less. Run the demo.

Run the demo on a sample file. About three minutes.

  1. 01

    Upload one quarter.

    Entry summaries, invoices and export records.

    WhoYou

  2. 02

    AI drafts your claim.

    It ties each export to its import, to the cent.

    WhoThe agent

  3. 03

    Your broker files. CBP pays you.

    The refund goes directly to your bank account.

    WhoA licensed broker

Your email and name open the demo. We never ask for your ACE login or bank details.

Book a discovery call
Ready now? Start a claim

IEEPA refunds

Got your IEEPA refund? Drawback is the one that repeats.

We check every entry for CAPE first, the order CBP recommends.⁠[8] Drawback can recur every year.

Which tariffs qualify?

Section 301 duties, the Section 122 surcharge and the Section 338 duties on Canada all qualify.⁠[9]⁠[10]⁠[11]

How CAPE and drawback fit together

For partners

Be the firm that finds your clients a second refund.

Brokers earn the drawback fee. CPA firms bill their own work. Refund firms keep their CAPE clients. Design partners help shape it before launch.

Apply to partner

No fee to apply. We reply within 2 business days.

Questions

Top questions

All questions
What is duty drawback?

A refund of up to 99% of the duties, taxes and fees you paid on imports that you later export or destroy, or that went into products you export.⁠[2] It works in any industry.

When can I start?

We open to importers in waves, in the order of the waitlist. The demo shows the whole product with sample data today, and partners can apply now.

What will you need from me?

One quarter of records to start: entry summaries, invoices, packing lists, shipping documents, and export, return or destruction records.

How long until CBP pays?

With accelerated payment, CBP can pay before the claim is final. Its only published timing, from December 2018: processing "will generally take place within 3 weeks of the claim resubmission date."⁠[12]

Can I use my own customs broker?

Yes. Invite your own broker, or use one we name before you sign. Your POA stays with your broker, and your broker sets its own fee.

What if CBP pays less than claimed?

The fee follows what CBP actually pays. If CBP later recovers part of a payment, the fee is reduced to match.

Do you file CAPE claims?

No. We check every entry for CAPE first and flag what belongs there. You or your broker files CAPE. Refund firms work through one of you.

Demo

Run the demo

Watch the agent turn a sample file into a claim folder. About 3 minutes.

We'll email you the link and add you to the waitlist. Unsubscribe anytime. We never ask for your ACE login or bank details.