Brokers

How do I choose a duty drawback company?

Ask any provider, us included, eight questions before you sign.

  • Filed by a licensed broker⁠†
  • Published fees, charged after CBP pays
  • Sealed on AMD SEV-SNP
  1. Who files, and under what license number?
  2. Does the power of attorney run directly between you and the broker? CBP requires it.
  3. Are fees published, charged on principal only, and due only after CBP pays?
  4. Is anything due upfront? A retainer, an advance, an assignment of the refund or a Form 4811 designation changes who controls your money.
  5. Does every claim line show its evidence? Entry, export and source document, in a file you can re-foot.
  6. Who can read your documents, and can they prove it?
  7. How are IEEPA entries sequenced with CAPE? Filing drawback first can take an entry out of CAPE.
  8. Do they ever ask for your ACE login or bank details? CBP lists both among its fraud warning signs.

A full-service engagement should cover matching, the claim package, licensed review and filing, the IEEPA check, and support when CBP asks questions.

Provider types differ (as of October 2026): AI-first brokerages file under their own license; refund agencies focus on IEEPA refunds; consultancies advise and quote case by case.

We work through your broker or ours, publish the fees, and offer Sealed processing.

  • CBP ruling H350722, Jan 16, 2026⁠[1]
  • CBP CSMS #68569567, May 7, 2026⁠[2]
  • CBP CAPE guidance, via Troutman Pepper, Apr 2026⁠[3]
Also asked
  • What should a full-service duty drawback engagement include?

Written by the NexQloud Drawback team from the primary sources linked on this page.

Not legal advice. NexQloud Drawback is not a government agency.

NexQloud Drawback is software used by licensed customs brokers.

Related

Your broker or ours

All 10 questions

Get started

Read less. Run the demo.

Run the demo on a sample file. About three minutes.

  1. 01

    Upload one quarter.

    Entry summaries, invoices and export records.

    WhoYou

  2. 02

    AI drafts your claim.

    It ties each export to its import, to the cent.

    WhoThe agent

  3. 03

    Your broker files. CBP pays you.

    The refund goes directly to your bank account.

    WhoA licensed broker

Your email and name open the demo. We never ask for your ACE login or bank details.

Book a discovery call
Ready now? Start a claim

IEEPA refunds

Got your IEEPA refund? Drawback is the one that repeats.

We check every entry for CAPE first, the order CBP recommends.⁠[3] Drawback can recur every year.

Which tariffs qualify?

Section 301 duties, the Section 122 surcharge and the Section 338 duties on Canada all qualify.⁠[4]⁠[5]⁠[6]

How CAPE and drawback fit together

For partners

Be the firm that finds your clients a second refund.

Brokers earn the drawback fee. CPA firms bill their own work. Refund firms keep their CAPE clients. Design partners help shape it before launch.

Apply to partner

No fee to apply. We reply within 2 business days.

Questions

Top questions

All questions
What is duty drawback?

A refund of up to 99% of the duties, taxes and fees you paid on imports that you later export or destroy, or that went into products you export.⁠[7] It works in any industry.

When can I start?

We open to importers in waves, in the order of the waitlist. The demo shows the whole product with sample data today, and partners can apply now.

What will you need from me?

One quarter of records to start: entry summaries, invoices, packing lists, shipping documents, and export, return or destruction records.

How long until CBP pays?

With accelerated payment, CBP can pay before the claim is final. Its only published timing, from December 2018: processing "will generally take place within 3 weeks of the claim resubmission date."⁠[8]

Can I use my own customs broker?

Yes. Invite your own broker, or use one we name before you sign. Your POA stays with your broker, and your broker sets its own fee.

What if CBP pays less than claimed?

The fee follows what CBP actually pays. If CBP later recovers part of a payment, the fee is reduced to match.

Do you file CAPE claims?

No. We check every entry for CAPE first and flag what belongs there. You or your broker files CAPE. Refund firms work through one of you.

Demo

Run the demo

Watch the agent turn a sample file into a claim folder. About 3 minutes.

We'll email you the link and add you to the waitlist. Unsubscribe anytime. We never ask for your ACE login or bank details.