- Exporting unused goods without a notice of intent or waiver. A past export then needs a retroactive approval, which "may be used by a claimant only once, unless good cause is shown."
- Filing drawback before CAPE. CAPE excludes entries already on a drawback claim.
- Splitting an import line between direct identification and substitution. The first accepted claim sets the basis.
- Claiming above 99%. A claim computed above 99% isn't paid until it's corrected.
- Ignoring the lesser-of caps on substitution, and on exports to Canada or Mexico that weren't in the same condition as imported.
- Leaving out the fees. Merchandise processing fees and harbor maintenance tax are claimable; MPF is apportioned by line value.
- Filing manufacturing claims without a ruling. Payment waits for the ruling.
- Weak export proof. Each export needs a bill of lading, air waybill, manifest, postal record or electronic export record.
- Missing the five-year limit. It runs from each import date.
- Discarding records too early. Keep them three years after the claim liquidates.
The agent flags these issues where your records show them; your broker makes the call.
- 19 CFR 190.3, 190.15, 190.27, 190.36, 190.51, 190.72[1][2][3][4][5][6]
- 19 U.S.C. 1313(b), (j)(2), (n), (r)[7]
- 19 CFR 182.45(b)[8]
- CBP CAPE guidance, via Troutman Pepper, Apr 2026[9]
- Why do drawback claims get rejected?
Written by the NexQloud Drawback team from the primary sources linked on this page.
Not legal advice. NexQloud Drawback is not a government agency.
NexQloud Drawback is software used by licensed customs brokers.
