Process

What are common duty drawback mistakes?

The most common mistakes are procedural: a missed notice, a claim filed in the wrong order, or a number that doesn't tie out.

  • Filed by a licensed broker⁠†
  • Published fees, charged after CBP pays
  • Sealed on AMD SEV-SNP
  • Exporting unused goods without a notice of intent or waiver. A past export then needs a retroactive approval, which "may be used by a claimant only once, unless good cause is shown."
  • Filing drawback before CAPE. CAPE excludes entries already on a drawback claim.
  • Splitting an import line between direct identification and substitution. The first accepted claim sets the basis.
  • Claiming above 99%. A claim computed above 99% isn't paid until it's corrected.
  • Ignoring the lesser-of caps on substitution, and on exports to Canada or Mexico that weren't in the same condition as imported.
  • Leaving out the fees. Merchandise processing fees and harbor maintenance tax are claimable; MPF is apportioned by line value.
  • Filing manufacturing claims without a ruling. Payment waits for the ruling.
  • Weak export proof. Each export needs a bill of lading, air waybill, manifest, postal record or electronic export record.
  • Missing the five-year limit. It runs from each import date.
  • Discarding records too early. Keep them three years after the claim liquidates.

The agent flags these issues where your records show them; your broker makes the call.

  • 19 CFR 190.3, 190.15, 190.27, 190.36, 190.51, 190.72⁠[1]⁠[2]⁠[3]⁠[4]⁠[5]⁠[6]
  • 19 U.S.C. 1313(b), (j)(2), (n), (r)⁠[7]
  • 19 CFR 182.45(b)⁠[8]
  • CBP CAPE guidance, via Troutman Pepper, Apr 2026⁠[9]
Also asked
  • Why do drawback claims get rejected?

Written by the NexQloud Drawback team from the primary sources linked on this page.

Not legal advice. NexQloud Drawback is not a government agency.

NexQloud Drawback is software used by licensed customs brokers.

Get started

Read less. Run the demo.

Run the demo on a sample file. About three minutes.

  1. 01

    Upload one quarter.

    Entry summaries, invoices and export records.

    WhoYou

  2. 02

    AI drafts your claim.

    It ties each export to its import, to the cent.

    WhoThe agent

  3. 03

    Your broker files. CBP pays you.

    The refund goes directly to your bank account.

    WhoA licensed broker

Your email and name open the demo. We never ask for your ACE login or bank details.

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Ready now? Start a claim

IEEPA refunds

Got your IEEPA refund? Drawback is the one that repeats.

We check every entry for CAPE first, the order CBP recommends.⁠[9] Drawback can recur every year.

Which tariffs qualify?

Section 301 duties, the Section 122 surcharge and the Section 338 duties on Canada all qualify.⁠[10]⁠[11]⁠[12]

How CAPE and drawback fit together

For partners

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Brokers earn the drawback fee. CPA firms bill their own work. Refund firms keep their CAPE clients. Design partners help shape it before launch.

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Questions

Top questions

All questions
What is duty drawback?

A refund of up to 99% of the duties, taxes and fees you paid on imports that you later export or destroy, or that went into products you export.⁠[7] It works in any industry.

When can I start?

We open to importers in waves, in the order of the waitlist. The demo shows the whole product with sample data today, and partners can apply now.

What will you need from me?

One quarter of records to start: entry summaries, invoices, packing lists, shipping documents, and export, return or destruction records.

How long until CBP pays?

With accelerated payment, CBP can pay before the claim is final. Its only published timing, from December 2018: processing "will generally take place within 3 weeks of the claim resubmission date."⁠[13]

Can I use my own customs broker?

Yes. Invite your own broker, or use one we name before you sign. Your POA stays with your broker, and your broker sets its own fee.

What if CBP pays less than claimed?

The fee follows what CBP actually pays. If CBP later recovers part of a payment, the fee is reduced to match.

Do you file CAPE claims?

No. We check every entry for CAPE first and flag what belongs there. You or your broker files CAPE. Refund firms work through one of you.

Demo

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Watch the agent turn a sample file into a claim folder. About 3 minutes.

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